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Lovely fire, really quick delivery. Excellent!”

Mrs Bevan, Camarthenshire

first class product and delivery .excellent company to deal ...”

S. Degnan, West Yorkshire

Lovely stove, brilliant value for money. Delivered to our re ...”

Mr Turner, Moray

Returns information

For Faulty Items:

  • All goods are guaranteed to be free of manufacturing defects for a period of 12 months from date of purchase. This does not include glass, grates, door seals, over-firing, incorrect use or installation not carried out by a competent person or in accordance with building regulations.
  • If an item is faulty, we must be informed of your intention to return and will give instructions for the return of the item.
  • It must be complete with all its component parts.
  • A repair must not have been attempted.
  • It must not have been altered or modified in any way.
  • The customer is responsible for ensuring the item arrives back to us in sound condition.

We will refund or credit/replace any unwanted items within 14 days of receipt.

  • We will refund or credit/replace any unwanted items within 14 days of receipt.
  • We must be informed beforehand of your intention to return.
  • Returned goods must be returned unused and in original packaging.
  • Flexible flue liner cannot be refunded.
  • The customer is responsible for returning items to us.